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To set up a Call line, in the Groups admin center, broaden, select, and after that choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to add a resource account for this Call queue.

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Select the button next to the resource account you wish to assign to this Call line. At the bottom of the pane, select the button. If you need to develop a resource account: Under, pick the button to add a resource account for this Call queue. On the pane, look for any set of letters to pull up the outcomes dropdown.

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On the pane: Type in a detailed. Agents see this name when a call exists to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button. On the pane, select the button. Agents see the resource account name when they receive an incoming call.

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Designate outgoing caller ID numbers for the representatives by defining one or more resource accounts with a phone number. Agents can select which outbound caller ID number to use with each outbound call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow representatives to utilize for outgoing caller ID functions. Select the button beside the resource account with an assigned phone number. Select the button at the bottom of the pane. If you don't have a resource account with a designated contact number: Under, select the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a descriptive. Agents see this name when a call is presented to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you have actually produced this brand-new resource account for calling ID, you'll still require to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. When you've chosen a language, choose the button at the bottom of the page. Specify if you wish to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text must be entered in the language selected for the Call line.

Teams provides default music to callers while they are on hold in a line. The default music provided in Groups Call queues is complimentary of any royalties payable by your organization. If you want to play a specific audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all necessary rights and consents to use any music or audio file with your Microsoft Teams service, which might include intellectual home and other rights in any music, sound effects, audio, brands, names, and other material in the audio file from all pertinent rights holders, which may consist of artists, actors, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other celebrations who own, control or certify the music copyrights, sound impacts, audio and other copyright rights.

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Evaluation the requirements for adding agents to a Call queue. You can add up to 200 agents through a Groups channel. You should belong to the group or the creator or owner of the channel to include a channel to the queue. To use a Teams channel to handle the line: Select the radio button and select (overflow call answering service).

Select the channel that you desire to utilize (just basic channels are fully supported) and choose. The following clients are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you use this choice, it can use up to 24 hr for the Call line to be completely operational.

You can add up to 20 representatives separately and approximately 200 representatives through groups. If you wish to add private users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, choose, and after that select. To to the line: Select, look for the group, choose, and then choose.

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Note New users included to a group can use up to 8 hours for their very first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as agents to the Call queue. Important Understood concern: Designating personal channels to Call lines When using a private channel calls will be distributed to all members of the team even if the personal channel only has a subset of employee.

minimizes the amount of time it takes for a caller to be linked to a representative after the agent accepts the call. For conference mode to work, agents in the Call line should use among the following customers: The current version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Groups, Only mode. Representatives who do not meet the requirements aren't consisted of in the call routing list. We recommend allowing conference mode for your Call lines if your agents are utilizing suitable clients (overflow virtual receptionist). Idea Setting to is the suggested setting. overflow call handling. As soon as you've chosen your call answering alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is required if Groups users require to consult/transfer calls with Call queues. Agents may hear the configured music on hold in line for approximately 2 seconds when first joining the call.

If you require to utilize Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the agents, the mix of and isn't supported. If you need to use, choose,, or as the.

When using and when there are less hires line than readily available representatives, just the very first two longest idle agents will be presented with calls from the queue. When utilizing, there may be times when a representative gets a call from the queue quickly after becoming not available, or a short hold-up in receiving a call from the queue after appearing.